Orders

Please ensure that you have entered the correct e-mail address. The order confirmation is always sent to the e-mail address saved in your customer account, i.e. the e-mail address you log in to your Rocha Surf Shop customer account with.

If this e-mail address is correct, please check whether the confirmation e-mail may have been filtered into your spam folder. Your customer account gives you an overview of all of your orders.

Please check this overview to ensure that your order has been correctly entered and received by us. Please also take note of the order status.

If you can not find your order in this overview and also haven’t received a confirmation e-mail, please contact us!  

Order in Rocha Surf Shop

All orders placed in Rocha Surf Shop will be made via the Internet at website: www.rochasurfshop.com 24/24h and 7/7 days. The customer will receive, by email, the order confirmation made.    

User registration  

To register on the site Rocha Surf Shop, please use the "My Account" option and enter the requested data. The registration process is quite simple. We collect only the information necessary to be able to identify, contact and provide personalized service.   The method comprises two phases:  

1) Introduction of the information requested by the site.  

2) Confirmation of registration: after entering the requested information, you will receive an e-mail address you provided a message that will allow you to complete the registration process and enjoy the benefits of being part of the community Rocha Surf Shop  

My account

The user of the site is Rocha Surf Shop be responsible for the access to your account (username and password) in order to ensure the confidentiality of their data. Through the "My Account" option can view or change your personal data, edit your list of addresses, see the orders made or to change your password.  In case of misuse of site and regardless of the legal procedure applicable to Rocha Surf Shop reserves the right to particular proceed to cancel the user registration, removal orders and any other type of content.

The Rocha Surf Shop guarantees the confidentiality of any data supplied by its customers. The collection and processing of data is carried out safely, preventing its loss or manipulation. The Rocha Surf Shop not disclose or sell the data of its customers to third parties, so that all information is confidential. Access to information is restricted, and this is used only for communication with the client, process your orders, including: payment, shipping and after-sale. All clients have the right to access, rectification, cancellation and opposition of their data. If you wish, at any time, no longer be part www.rochasurfshop.com database may exercise this right through a simple e-mail: info@rochasurfshop.com     

Forms of payment   

Before completing the order process, you must choose one of the payment methods available on site.  The purchases will only be sent after payment confirmation.    The payment methods available on Rocha Surf Shop are:  

- Bank transfer;   

-Paypal;  

- Credit cards accepted are VISA, MASTERCARD, AMERICAN EXPRESS and MB NET through the Paypal system, which is one of the most simple, quick and safe to make an online payment modes.

Payments

1. What is Paypal?

Paypal is an online banking system that can be used to pay in online shops like Rocha Surf Shop. The aim of Paypal is to make online payments easy and safe to use for buyers and sellers.

2. How does PayPal work?

PayPal is pretty much an online bank. This means that a user of PayPal will have an account, with which they can manage payments they have made or received.  There are several ways to transfer money with PayPal: You can transfer money directly to PayPal through simple bank transfers, and then pay online with that credit. You can use your credit card for payments. Like this the money doesn’t first need to be transferred to PayPal, but will go straight to the receiver. Members’ information is protected with SSL during every transaction. Senders' financial details like credit card or account information is kept secret from the receiver, keeping them safe from abuse by payees.

We offer 3 methods of payment:

1. Via MB:

A reference (entity, reference, value) is sent to your email in the order confirmation to make the payment via MB or E-BANKING. Once the payment is made the order is automatically PROCESSED.

2. Paypal:

Payment by credit card or Mbnet. Once the payment is made the order is automatically PROCESSED.

3. By Bank Transfer: 

We send you our bank account details so that you can make the transfer. As soon as the amount is beeing credit on our account the order is IN PROCESSING